A clear plan, from enquiry to handover
Most of what makes a job run well is settled before work begins. We discuss the brief, agree the construction package and make responsibilities clear, whether you are refurbishing a home, business premises or a managed property.
1. Tell us what you want to change
Send the postcode, a short description and your preferred timing. Drawings, photographs or a work schedule are useful if available. Tell us whether you are the owner, operator, managing agent or main contractor, and identify any designer or specialist already appointed.
2. Review the scope and site
We go through the available information and decide whether a site visit is needed. If it is, our engineer's visit is free. Existing condition, access, occupancy and the proposed layout show us what can be priced. Anything that needs design, specialist investigation or further measurement should be identified before it becomes an assumption in the quotation.
3. Agree the written quotation
The quotation sets out the agreed work, inclusions, exclusions and supply responsibilities. It should clearly identify client-supplied products, provisional items and work by other contractors. Price, payment stages and the basis of the programme are agreed for your project, because there is no single payment schedule for every job.
4. Prepare the programme
Before starting, we agree access, working hours, protection, deliveries and the sequence of trades. We also confirm which approvals and design information are needed and who provides them. For occupied premises, we discuss the areas and facilities that must stay available and whether the work needs separate phases.
5. Coordinate work and agree changes
Decisions and current drawings are kept together. Changes to scope, product selections or hidden conditions may affect cost and timing, so where practicable we discuss and record the effect before additional work goes ahead. We also agree the contact and update arrangements that suit the project.
6. Review, snag and hand over
We review the completed work against the agreed scope and record any outstanding items and how they will be resolved. We identify the handover information and specialist certificates included in the contract. Every part of the work then carries a written guarantee, from 2 to 10 years depending on the kind of work: see our guarantee terms.
Tell us about your project.
Share your postcode, the work you need and your preferred timing.
Request a quotation